My package updates say it's delivered, but it's not in my mailbox.
Sometimes the post office will mark something as delivered before it's actually delivered. Packages can be delivered anywhere from an hour later to a few days later. If you don't see your package within the next few days, from the original delivery date, first call your post office and find out where your package is. If there is no information, email me with your order number and we can take the next appropriate steps.
My tracking number shows it's still in transit after a long time
If you checked out with First Class Mail/Package, the tracking number provided will only track orders within the US. International orders will show that the package is still in transit along with the last scanned location in the US. You will need to call your local post office and give them the tracking number and see if there's something they can do about it. There's a chance it's stuck at customs, or the package may be lost.
I think my package is lost. What do I do?
If you checked out with First Class Mail/Package, there is no insurance on your package so you will most likely have to pay shipping again if your items are to be replaced. If you checked out with Priority Mail/Package, your package is insured and I will handle it immediately on my end. If you think your package is lost and your local post office has no information about your package, you can contact me at firstname.lastname@example.org.
What is the difference between Priority and First Class?
Priority includes international tracking numbers and lost mail/package insurance, and is usually a little more expensive.
First Class only has a tracking number within the US and has no insurance on lost or stolen mail/packages. This option is usually the cheapest option.
Do you ship internationally?
Yes, we ship all over the world. Make sure you enter the correct address as this will ensure that you will receive your mail/packages.
How much is it to ship to my country?
Once you run through the checkout system, enter your address and continue to the next page. It will show you the shipping cost based on your address before you enter payment. Typically international orders are anywhere from $5 - $40 depending on your shipping option and location.
Who is responsible for VAT/Custom fees?
All international orders will be your responsibility as far as VAT / Customs fees. Not all mail/packages will have to go through this process and there is no way to tell which ones will be held up at customs.